Apparently when Dell support schedules a dispatch, it is only an estimate. And not only that, but if that estimate turns out to be wrong, it is the customers responsibility to track down that info.
So they know they are going to miss the date, but I wasn’t able to find that out until I called them up and sat on hold, and went through the whole process of giving my service tag number, phone number and email address to the technician. Then I needed to give him the dispatch number for the service (shouldn’t that be in their database next to my service tag number?). And he tells me, they had a stock issue shipping the part to the local technician and they estimate that the part will be in the techs hands on Monday March 3rd.
So a timely email with that information is beyond the capabilities of the mighty Dell
Apparently Benjamin Curtis isn’t the only guy associated with Dell who is is guilty of low cognitive ability.
Dell also has a problem with using the same model numbers for their video cards but not offering the full functionality. I ordered a PC with an ATO all-in-wonder video card 900 pro, but the Dell version does not come with teh remote that the standard ATI version includes
10/11/03 DEll does not offer any satisfactory product support. they lie to you, dis-connect your phone connection, don’t call you back and that’s on a brand new system sold to a small biz. 1st day the problems began and 7 days and many frustrating hours later I still can’t use my new DELL. And no calls back to even imitate concern or support. How can they get away with it? Come Monday if they haven’t taken care of me, I will be contacting my attourney general.
I ordered the EASY SET UP for $160. for my new Dell computer and when the local tech. from Bank Tech. Serv. couldn’t migrate the data and get the computer going and finish the installation, he called Dell & they told him to disconnect the computer and leave. From 1:00 – 5:15 I’ve been talking with Cust. Serv. and Tech. Serv. and both tell me to call the other. You wait, you get disconnected, or they tell you to call someone else. I asked them to send the Dell tech. back and they said they only send them once, that’s all I paid for, and there are no second visits or refunds on that. We need to do everything to stop this. I will get my money back through persistence or an atty. but what about the millions who are not able to do that?