Merlin Mann a vocal proponent of David Allen's Getting Things Done wrote some good advice on business email use: email howto a piece of it that is tailor made for me is:

Keep It Short

Finally, when you do respond to your mail, keep your answers as concise as possible. Don’t sit on old mail because you dread crafting a long response. Just keep the ball in motion by clarifying, asking questions, offering help, or even saying “I don’t know.â€? You can always write more later.

Now to practice that.

AuthorKevin McAllister